Emergency line open now
Leak? No heat? We're on our way.
Answered by an engineer, 24 hours a day, 365 days a year (concept service). You’ll get a price on the phone before we set off.
Smell gas? Leave the property, don't use switches, and call the National Gas Emergency Service on 0800 111 999. It's free and open 24/7.
While you wait
Four things to do right now.
Turn off the water
Find your stopcock (usually under the kitchen sink, or where the pipe enters the house) and turn it clockwise until it stops.
Switch off electrics near the leak
If water is near sockets, lights or the consumer unit, switch those circuits off at the fuse box. Don’t touch anything wet.
Open the cold taps
Run the cold taps in the bath and sinks to drain the system and take the pressure off the leak.
Call us and send a photo
We’ll talk you through anything else on the phone while an engineer heads over.
Call-out prices
Fixed. Said out loud. Before we leave.
| When | Call-out incl. 1st hour |
|---|---|
| Mon–Fri, 8am–6pm | £95 |
| Evenings & Saturday | £135 |
| Overnight, Sunday & bank holidays | £175 |
Additional time charged per 30 minutes. Parts quoted before fitting. Prices include VAT.
Emergency questions
How quickly can you get to me?
Our average arrival time across Derby is 58 minutes. When you call, we’ll give you an honest estimate based on where our nearest engineer is.
What does the call-out price include?
The first hour of labour and the diagnosis. Parts and any extra time are quoted on the spot before we carry on, and you can say no.
Do you deal with gas leaks?
If you smell gas, call the National Gas Emergency Service on 0800 111 999 first. They make it safe for free; we can then repair the appliance or pipework.
Will you come out on Christmas Day?
Yes. The emergency line is answered every day of the year.
Sample reviews (concept)
What Derby homeowners say
Sample content written for this concept demo. These are not real customer reviews.
“Burst pipe at 11pm. Came out, stopped it, came back next day to sort the ceiling. Not cheap at that hour, but fair and honest.”
Graham T., ChaddesdenBurst pipe
“Quote was clear and itemised, which nobody else managed. New boiler fitted in a day, they hoovered up after, and the radiators have never been this hot.”
Imran H., LittleoverBoiler installation
“Our cottage is listed and full of awkward corners. They planned the pipe runs with us and you genuinely can't see where they've been.”
Jo B., Darley AbbeyRadiator upgrade